Since most collection calls made to Canadians involve monies owing to banks then federal law plays an important role in regulating the collection of monies owing to banks.

In certain circumstances the federal government does regualte the conduct of bill collectors.  More specifically, there are three areas where the federal government regulates the conduct of bill collectors:

Regulation of bill collectors

under federal law

  •  collection of monies owed to banks
  • use of automated dailers  (robocalls)
  • conduct which constitutes a criminal offence