Former collection industry insider Mark Silverthorn has been able to provide practical advice to  hundreds of Canadians--across the country--as well as people living outside Canada who incurred a debt in Canada,  which has enabled them to save thousands of dollars dealing with their unsecured debt situation.

If you are receiving collection calls then you might want to consider spending $50.00 to speak to Mark Silverthorn for 15 minutes.  Based upon his 22 years of experience as a collection industry insider, he might be able to help you save thousands, and in some instances tens of thousands of dollars dealing with your current debt situation.

Dealing with collection calls from bill collectors

To learn more you can go on the Government of Canada's Justice Laws Website and read section 7, Debt Collection Practices, in the Credit Business Practices Regulations.  You can read this section by clicking on the button immediatly beneath this paragraph.

Protections afforded to consumers concerning the collection of monies owing to a bank

The protections afforded to debtors who are consumers--and not business debtors--under the Credit Business Practices Regulations is not available where the bank has sold your unpaid account to an entity which is not a federally regulated bank--such as a collection agency or a dedicated debt purchaser.


The regulatory regime under the Credit Business Practices Regulations only applies to federally regulated banks.  If your unpaid bank debt were sold then you would lose your rights to the consumer protections afforded under the Credit Business Practices Regulations unless your unpaid account were purchased by another federally regulated financial institution.


In Canada it is not very common for banks to sell their unpaid consumer accounts because they lose a significant amount of leverage when it comes to the conduct of those collecting the debt.

No protections where bank has sold your unpaid account

With one exception, if you owe money to a bank and someone is trying to callect monies from you, and you are a consumer, then you are entitled to the protections contained in section 7 of the Credit Business Practices Regulations (SOR/2009-257) which were enacted on January 1, 2010.

  •  collectors employed by the bank
  •  collectors at collection agencies
  •  staff working at a law firm
  •  paralegals acting as agent for the bank

When it comes to the collection of monies owing to banks, the Federal Government regulates the conduct of those engaged in the collection of monies owed by consumers--but not businesses.  This regulatory regime applies to the following persons, and their employers, attempting to collect monies owing to a bank:

Federal law regulating the collection

of monies owing to banks

You can literally click on a button and schedule a telephone consultation online with Mark Silverthorn facilitated by a firm called  Clarity.  The cost of a Clarity-faciliated telephone consultation with Mark Silverthorn is US$3.33 per minute which you pay by credit card at the end of the call.

If you are receiving collection calls concerning monies owing to a bank it would cost you about ten dollars to send a one-page "cease and desist" letter to a bill collector, via registered mail, after which it would be illegal for that firm to call you in the future.